Nancy Flynn, founder of the world-renown ePolicy Institute and author of Writing Effective E-Mail—in its third edition and published in English, German, Chinese, and Spanish—is recognized worldwide as the leading expert on effective & compliant electronic writing. This book teaches you how to write effective e-mail messages, social media posts, and other online content—without triggering a lawsuit, regulatory audit, termination, or PR nightmare. Learn how to write email without getting fired, sued, or humiliated.

Revised in July 2014, Nancy Flynn’s Writing Effective E-Mail, 3rd Edition, has been completely updated with new content & exercises. Bonus: Sample e-mail, mobile device, and writing style policies that you can implement immediately.

Writing Effective E-Mail Workshops & Webinars